On this page you will find information concerning P+P prices, dispatch/delivery times, returns and damaged/lost goods.
DAMAGES AND LOST POST
Lost packages in will need to be reported to email@example.com - Items that are damaged in transit will be replaced, but photographs of the broken item need to be provided before replacements can be sent.
Customers are urged to opt for tracked postage as it covers the order in case of any loss or damage.
If a tracked order is gets lost or is damaged in transit, please email firstname.lastname@example.org - The loss/damage will be investigated immediately with the postal company. Photographic evidence is vital in order to claim for replacements or refunds, so please keep all packaging and items as this is what Royal Mail require when filing for a claim.
It may take up to 10 working days to receive a refund as it can take up to 5 days for Royal Mail to respond.
Worldwide postage is available with several delivery options to chose from. All prices are flat rate.
Please bear in mind that overseas orders have one shipping option only, which is tracked and signed.
Postage within the UK
2nd Class - £2.00
1st Class - £3.00
Tracked - £8.00
Delivery to EU - £10.00
Delivery to United States - £10.00
Delivery to Canada - £10.00
Delivery to Australia - £10.00
Rest of the world - £10.00
There is currently a 2-4 week turn around due to high level of orders - Each piece is made to order.
Once orders have been dispatched, customers will receive a notification through email with tracking information. If your order is delayed, you will be contacted by email.
Orders within the UK will take up to 2-4 working days to arrive if posted 2nd class, or 1-2 days if posted 1st Class/Tracked. Please note that at busier times of the year, such as Christmas, it may take a few days longer.
Orders outside the UK will take between 5 and 40 working days depending on your location.
As all items are made to order, returns are not accepted unless the item is faulty or damaged. All returned items should be discussed beforehand by contacting via email - email@example.com -