Dispatch and turn around time
Items with *Ready To Ship* in their name will be dispatched within 7 working days. The shop will be updated regularly so that customers can see which item(s) can be sent within this time frame. Please keep in mind, as Christmas approaches it is a chaotic time of year for the shipping services, so please do not leave it too late! Christmas Shipping Deadlines are listed below.
Items that do not have *Ready to Ship* in their product name currently have up to a 4 week turn-around, this is due to awaiting stock/high volume of this particular item. Each piece is made to order and when there are many orders to complete (which I’m very thankful for!) it can take longer than usual to be processed.
If you need to receive an order quickly, I suggest adding a 'Rush Fee' to your order, which you can find here.
Lost packages/damaged goods will need to be reported to firstname.lastname@example.org - Items that are damaged in transit or lost will be replaced, but photographic evidence is vital in order to claim for replacements or refunds, so please keep all packaging and items as this is what is required from the courier when filing for a claim. Please do not dispose of anything until you have had confirmation that replacements will be sent.
Packages that are sent by standard air mail cannot be replaced if they are lost, this is because the postal services do not insure or take responsibility for the loss of standard air mail. For this reason, I urge customers to choose the tracked option for safety.
It may take up to 10 working days to receive a refund as it can take up to 4 working days for the courier to respond.
Worldwide postage is available with several delivery options to chose from. All prices are flat rate.
2nd Class (2-5 days) - FREE!
1st Class (1-2 days) - £3.00
Next Day (1-2 days) - £10.00
Standard (Up to 2 weeks) - £5.00
Tracked Delivery to EU (1-2 weeks) - £10.00
Express (1-5 days) - £25.00
USA, Canada, New Zealand and Australia
Standard (Up to 4 weeks) - £6.00
Tracked & Signed (2-4 weeks) - £10.00
Express (5-10 days) - £25.00
Rest of the World
Standard No tracking number (Up to 6 weeks) - £7.50
Tracked & Signed (4-8 weeks dependant on location) - £12.50
As all items are made to order, returns are not accepted or refunded unless discussed beforehand. Claims will only be valid for up to 28 days after receiving the item(s).
All inquiries need to be discussed by contacting email@example.com
Note; orders that are unclaimed and returned by the postal services, will require the same shipping fee to be resent. If customers prefer a refund, then only the item(s) will be refunded, not the shipping.