Dispatch and turn around time

-NEW!-

Items with *Ready To Ship* in their name will be dispatched within 7 working days. The shop will be updated regularly so that customers can see which item(s) can be sent within this time frame. Please keep in mind, as Christmas approaches it is a chaotic time of year for the shipping services, so please do not leave it too late! Christmas Shipping Deadlines are listed below.

Items that do not have *Ready to Ship* in their product name currently have up to a 4 week turn-around due to awaiting stock/high volume of this particular item. Each piece is made to order and as it is currently a very busy time (which I am very thankful for!) it can take longer than usual to process these items.

If you need to receive an order quickly, I suggest adding a 'Rush Fee' to your order, which you can find here.

CHRISTMAS SHIPPING DEADLINES

Christmas Deadlines below for items NOT listed as ‘Ready To Ship’

UK - November 20th

Europe - November 15th

USA - November 10th

Australia/New Zealand - November 5th

Rest of the World - November 1st

Christmas Deadlines Below for items containing only ‘Ready To Ship’ Items

UK - December 15th

Europe - December 5th

USA - November 21st

Australia/New Zealand - November 15th

Rest of the World - November 15th

Christmas Deadlines Below fOR RUSH ORDERS ONLY

UK - December 17th

Europe - December 10th

USA - December 5th

Australia/New Zealand - November 25th

Rest of the World - November 25th

DAMAGES AND LOST POST

Lost packages/damaged goods will need to be reported to darklingbeloved@gmail.com - Items that are damaged in transit or lost will be replaced, but photographic evidence is vital in order to claim for replacements or refunds, so please keep all packaging and items as this is what is required from the courier when filing for a claim. Please do not dispose of anything until you have had confirmation that replacements will be sent.

Packages that are sent by standard air mail cannot be replaced if they are lost, this is because the postal services do not insure or take responsibility for the loss of standard air mail. For this reason, I urge customers to choose the tracked option for safety.

It may take up to 10 working days to receive a refund as it can take up to 4 working days for the courier to respond.

Prices

Worldwide postage is available with several delivery options to chose from. All prices are flat rate.

UK

2nd Class (2-5 days) - FREE!

1st Class (1-2 days) - £3.00

Next Day (1-2 days) - £10.00

Europe

Standard (Up to 2 weeks) - £5.00

Tracked Delivery to EU (1-2 weeks) - £10.00

Express (1-5 days) - £25.00

USA, Canada, New Zealand and Australia

Standard (Up to 4 weeks) - £6.00

Tracked & Signed (2-4 weeks) - £10.00

Express (5-10 days) - £25.00

Rest of the World

Standard No tracking number (Up to 6 weeks) - £7.50

Tracked & Signed (4-8 weeks dependant on location) - £12.50

Returns

As all items are made to order, returns are not accepted or refunded unless discussed beforehand. Claims will only be valid for up to 28 days after receiving the item(s).

All inquiries need to be discussed by contacting darklingbeloved@gmail.com