FAQ
Delivery/Processing FAQ
Christmas Info!
If you are wishing to purchase for Christmas, please visit the new 'Ready To Ship' section - These items will be processed between 1-3 working days. Please remember to select the appropriate shipping, it is highly suggested that during this busy time you opt for 1st class (UK customers) or Tracked (International customers).
Deadline for Ready To Ship Items:
UK - 15th December
Europe - 25th November
Outside Europe - 20th November
Deadline for other items:
UK - 25th November
Europe - 14th November
Outside Europe - 14th November
_________________________________________________________
*If you need your order by a certain date, please contact beforehand by emailing darklingbeloved@gmail.com*
_________________________________________________________
Processing Times
The current turn around time for items (that are not listed in the Ready To Ship section) is between 1 week to 4 weeks, this is due to high volume of orders. Each piece is made to order and whilst I try my best to get orders out as quickly as possible, when there are many orders to complete (which I’m very thankful for!) it can take longer to be processed.
_________________________________________________________
DAMAGES/LOST POST
Lost packages/damaged goods will need to be reported immediately to darklingbeloved@gmail.com
Items that are damaged in transit or lost will be replaced, but photographic evidence is vital in order to claim for replacements or refunds, so please keep all packaging and items as this is what is required from the courier when filing for a claim. Please do not dispose of anything until you have had confirmation that replacements will be sent.
Packages that are sent by standard air mail cannot be replaced if they are lost, this is because the postal services do not insure or take responsibility for the loss of standard air mail. For this reason, I urge customers to choose the tracked option for safety.
It may take up to 10 working days to receive a refund as it can take up to 4 working days for the courier to respond.
_________________________________________________________
PRICES
Worldwide postage is available with several delivery options to chose from. All prices are flat rate.
UK
2nd Class (2-5 days) - FREE!
1st Class (1-2 days) - £3.00
Next Day (1-2 days) - £10.00
2nd Class (2-5 days) - FREE!
1st Class (1-2 days) - £3.00
Next Day (1-2 days) - £10.00
Orders Over £50 are automatically upgraded!
Europe
Standard (1-3 weeks) - £5.00
Tracked Delivery to EU (1-2 weeks) - £10.00
Express (1-5 days) - £25.00
USA, Canada, New Zealand and Australia
Standard (Up to 4 weeks) - £6.00
Tracked & Signed (2-4 weeks) - £10.00
Express (5-10 days) - £25.00
Europe
Standard (1-3 weeks) - £5.00
Tracked Delivery to EU (1-2 weeks) - £10.00
Express (1-5 days) - £25.00
USA, Canada, New Zealand and Australia
Standard (Up to 4 weeks) - £6.00
Tracked & Signed (2-4 weeks) - £10.00
Express (5-10 days) - £25.00
Rest of the World
Standard No tracking number (Up to 6 weeks) - £7.50
Tracked & Signed (4-8 weeks dependant on location) - £12.50
_________________________________________________________
RETURNS
As all items are made to order, returns are not always accepted or refunded unless discussed beforehand. Claims will only be valid for up to 14 working days after receiving the item(s).
All inquiries need to be discussed by contacting darklingbeloved@gmail.com
Note; orders that are unclaimed and returned by the postal services, will require the same shipping fee to be resent. A lot of time and supplies go into making items as each piece is made to order, therefore supplies have been used to make each item from scratch. Therefore, orders that are returned will not automatically be refunded for this reason.