FAQ

Delivery/Processing FAQ

Christmas Info!

If you are wishing to purchase for Christmas, please visit the new 'Ready To Ship' section - These items will be processed between 1-3 working days. Please remember to select the appropriate shipping, it is highly suggested that during this busy time you opt for 1st class (UK customers) or Tracked (International customers).

Deadline for Ready To Ship Items:

UK - 15th December

Europe - 25th November

Outside Europe - 20th November

Deadline for other items:

UK - 25th November

Europe - 14th November

Outside Europe - 14th November

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*If you need your order by a certain date, please contact beforehand by emailing darklingbeloved@gmail.com*
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Processing Times

The current turn around time for items (that are not listed in the Ready To Ship section) is between 1 week to 4 weeks, this is due to high volume of orders. Each piece is made to order and whilst I try my best to get orders out as quickly as possible, when there are many orders to complete (which I’m very thankful for!) it can take longer to be processed. 

 

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DAMAGES/LOST POST

Lost packages/damaged goods will need to be reported immediately to darklingbeloved@gmail.com

Items that are damaged in transit or lost will be replaced, but photographic evidence is vital in order to claim for replacements or refunds, so please keep all packaging and items as this is what is required from the courier when filing for a claim. Please do not dispose of anything until you have had confirmation that replacements will be sent.
Packages that are sent by standard air mail cannot be replaced if they are lost, this is because the postal services do not insure or take responsibility for the loss of standard air mail. For this reason, I urge customers to choose the tracked option for safety.

It may take up to 10 working days to receive a refund as it can take up to 4 working days for the courier to respond.

 

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PRICES

Worldwide postage is available with several delivery options to chose from. All prices are flat rate.

UK
2nd Class (2-5 days) - FREE!
1st Class (1-2 days) - £3.00
Next Day (1-2 days) - £10.00
Orders Over £50 are automatically upgraded!
 
Europe
Standard (1-3 weeks) - £5.00
Tracked Delivery to EU (1-2 weeks) - £10.00
Express (1-5 days) - £25.00
 
USA, Canada, New Zealand and Australia
Standard (Up to 4 weeks) - £6.00
Tracked & Signed (2-4 weeks) - £10.00
Express (5-10 days) - £25.00

Rest of the World
Standard No tracking number (Up to 6 weeks) - £7.50
Tracked & Signed (4-8 weeks dependant on location) - £12.50
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RETURNS

As all items are made to order, returns are not always accepted or refunded unless discussed beforehand. Claims will only be valid for up to 14 working days after receiving the item(s).

All inquiries need to be discussed by contacting darklingbeloved@gmail.com

Note; orders that are unclaimed and returned by the postal services, will require the same shipping fee to be resent. A lot of time and supplies go into making items as each piece is made to order, therefore supplies have been used to make each item from scratch. Therefore, orders that are returned will not automatically be refunded for this reason.