FAQ

Delivery/Processing FAQ

*If you need your order by a certain date, please contact beforehand by emailing darklingbeloved@gmail.com*

Processing Times

As of 6th May 2022 - The current turn around time is up to 10 working days.

 

Damages/Lost In Transit

Damaged goods need to be reported to darklingbeloved@gmail.com within 3 working days of delivery. All cases are dealt with on an individual basis, however timing is very important.

Many couriers have such a small time frame in which a claim can be made. If a customer makes a claim after these 3 days, then there is the risk of not receiving a refund because of the time frame on the courier insurance. 

******* Returns will be not accepted without corresponding via email first *******

If it has been over 4 weeks since your despatch date and you are concerned about your item potentially being lost, please get in touch by emailing darklingbeloved@gmail.com and a replacement will be sent. 

Refunds will not be given after 28 days from delivery. 

Sale items

If you purchase during a sale and your item is lost or broken, it will be replaced. Items that are deemed as 'no longer wanted' can not be returned and will be declined upon return, thus being returned to the customer.  

Shipping Prices

Worldwide postage is available with several delivery options to chose from. All prices are flat rate.

UK
  • 2nd Class (2-5 working days) - FREE!
  • 1st Class (1-2 working days) - £2.99
  • Royal Mail 24 Hour Tracked Service (1-2 working days)- £9.99
  • 24 Hour Express Private Courier (1 working day) - £19.99
  • Orders Over £50 are automatically upgraded to tracked service via Royal Mail. 
Europe
  • Standard Air Mail - No tracking number (1-4 weeks) - £3.99
  • Royal Mail Tracked Service (1-3 weeks) - £11.99
  • Orders Over £100 are automatically upgraded to tracked service via Royal Mail. 
USA, Canada, New Zealand and Australia
  • Standard Air Mail - No tracking number (Up to 4 weeks) - £3.99
  • Royal Mail Tracked Service (1-3 weeks) - £11.99
  • Express (3-5 working days) - £26.99
  • Orders Over £100 are automatically upgraded to tracked service via Royal Mail.
Rest of the World
  • Standard Air Mail - No tracking number (Up to 6 weeks) - £5.99
  • Tracked (4-8 weeks dependant on location) - £16.99

Returns

As all items are made to order, returns are not always accepted or refunded unless discussed beforehand. Return claims will only be valid for up to 14 working days after receiving the item(s).

All inquiries need to be discussed by contacting darklingbeloved@gmail.com

Note; orders that are unclaimed and returned by the postal services, will require the same shipping fee to be resent.