FAQ
*If you need your order by a certain date, please contact beforehand by emailing darklingbeloved@gmail.com*
Processing Times
Worldwide postage is available with several delivery options to chose from. All prices are flat rate.
- 2nd Class (2-5 working days) - FREE!
- 1st Class (1-2 working days) - £3.99
- Royal Mail 24 Hour Tracked Service (1-2 working days)- £9.99
- 24 Hour Express Private Courier (1 working day) - £19.99
- Orders Over £50 are automatically upgraded to tracked service via Royal Mail.
- Standard Air Mail - No tracking number (1-4 weeks) - £5.99
- Royal Mail Tracked Service (1-3 weeks) - £12.99
- Orders Over £150 are automatically upgraded to tracked service via Royal Mail.
- Standard Air Mail - No tracking number (Up to 4 weeks) - £5.99
- Royal Mail Tracked Service (1-3 weeks) - £12.99
- Express (3-5 working days) - £34.99
- Orders Over £150 are automatically upgraded to tracked service via Royal Mail.
- Standard Air Mail - No tracking number (Up to 6 weeks) - £7.99
- Tracked (4-8 weeks dependant on location) - £19.99
VAT, Duty, Import fees and Customs
Prices do not include any of the aforementioned fees. It is the responsibility of the customer to pay any charges incurred if requested by their local authority- unfortunately, this is out of my control. Please refer to the Government website of your country if you are unsure about which fees may apply.
Returns/Refunds
If you wish to return your item(s) or claim a refund, please get in contact by emailing darklingbeloved@gmail.com directly or by filling the online form here.
In the event you are unsatisfied with your purchase, I welcome you to peruse the policy on refunds and returns below.
The information provided offers context in which you are eligible for a return/refund. The policy covers online sales only and each case is dealt with on an individual basis.
How many days do I have to return my order?
Upon delivery, you have 28 days to return your item(s).
Once I have been notified of your intent to return your item(s), you will have 28 days to return them from the date in which you contacted. Returns will not be accepted nor refunds given after this window has closed.
Please give notice of your return by emailing darklingbeloved@gmail.com directly or by filling the online form here.
Refunds are only given on products that are incorrect, defective or damaged in transit. Additionally, if the reason for returning the item is due to a change of mind, the item must be returned in immaculate condition to receive a full item refund.
Who covers the return shipping costs?
This will depend on the reason for the return. If the customer has changed their mind, then return postage will need to be covered by the customer, as well as a receipt to prove proof of postage. If the item arrived damaged, then there will be no need to return the item as a replacement will be sent instead.
When will I receive my refund?
If you are returning an item, your refund will be processed upon the return of that item. If you have received a damaged item, you will be refunded as soon as possible.
How much will the refund be?
If you are returning an item due to a change of mind, only the item cost will be refunded, not the shipping fee that was initially paid when making your order. If your item arrived damage, you will receive a full refund.
Sale items
If you purchase during a sale and your item is lost or broken, it will be replaced if the stock is available.
If you have any further questions, you are more than welcome to get in touch by emailing darklingbeloved@gmail.com or by filling the online form here.