FAQ

Delivery/Processing FAQ

*If you need your order by a certain date, please contact beforehand by emailing darklingbeloved@gmail.com*

Processing Times

The current turn around time for items (that are not listed in the Ready To Ship section) is between 1 week to 4 weeks, this is due to high volume of orders. Each piece is made to order and whilst I try my best to get orders out as quickly as possible, when there are many orders to complete (which I’m very thankful for!) it can take longer to be processed. 

 

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Damages/Lost In Transit

Damaged goods need to be reported to darklingbeloved@gmail.com within 3 working days of delivery.

All cases are dealt with on an individual basis, however timing is very important. Many couriers have such a small time frame in which a claim can be made. If a customer makes a claim after these 3 days, then there is the risk of not receiving a refund because of the time frame on the courier insurance. 

******* Returns will be not accepted without corresponding via email first *******

If it has been over 4 weeks since your despatch date and you are concerned about your item potentially being lost, please get in touch by emailing darklingbeloved@gmail.com and a replacement will be sent. 

Refunds will not be given after 28 days from delivery. 

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Sale items

If you purchase during a sale and your item is lost or broken, they will be replaced. Items that are deemed as 'no longer wanted' can not be returned and will be declined upon return, thus being returned to the customer.  

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PRICES

Worldwide postage is available with several delivery options to chose from. All prices are flat rate.

UK
2nd Class (2-5 days) - FREE!
1st Class (1-2 days) - £3.00
Next Day (1-2 days) - £10.00
Orders Over £50 are automatically upgraded!
 
Europe
Standard (1-3 weeks) - FREE!
Tracked Delivery to EU (1-2 weeks) - £10.00
Express (1-5 days) - £25.00
 
USA, Canada, New Zealand and Australia
Standard (Up to 4 weeks) - FREE!
Tracked & Signed (2-4 weeks) - £10.00
Express (5-10 days) - £25.00

Rest of the World
Standard No tracking number (Up to 6 weeks) - FREE!
Tracked & Signed (4-8 weeks dependant on location) - £12.50
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RETURNS

As all items are made to order, returns are not always accepted or refunded unless discussed beforehand. Claims will only be valid for up to 14 working days after receiving the item(s).

All inquiries need to be discussed by contacting darklingbeloved@gmail.com

Note; orders that are unclaimed and returned by the postal services, will require the same shipping fee to be resent. A lot of time and supplies go into making items as each piece is made to order, therefore supplies have been used to make each item from scratch. Therefore, orders that are returned will not automatically be refunded.
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