FAQ
Delivery/Processing FAQ
*If you need your order by a certain date, please contact beforehand by emailing darklingbeloved@gmail.com*
Processing Times
Damages/Lost In Transit
Damaged goods need to be reported to darklingbeloved@gmail.com within 3 working days of delivery. All cases are dealt with on an individual basis, however timing is very important.
Many couriers have such a small time frame in which a claim can be made. If a customer makes a claim after these 3 days, then there is the risk of not receiving a refund because of the time frame on the courier insurance.
******* Returns will be not accepted without corresponding via email first *******
If it has been over 4 weeks since your despatch date and you are concerned about your item potentially being lost, please get in touch by emailing darklingbeloved@gmail.com and a replacement will be sent.
Refunds will not be given after 28 days from delivery.
Sale items
If you purchase during a sale and your item is lost or broken, it will be replaced. Items that are deemed as 'no longer wanted' can not be returned and will be declined upon return, thus being returned to the customer.
Shipping Prices
Worldwide postage is available with several delivery options to chose from. All prices are flat rate.
- 2nd Class (2-5 working days) - FREE!
- 1st Class (1-2 working days) - £2.99
- Royal Mail 24 Hour Tracked Service (1-2 working days)- £9.99
- 24 Hour Express Private Courier (1 working day) - £19.99
- Orders Over £50 are automatically upgraded to tracked service via Royal Mail.
- Standard Air Mail - No tracking number (1-4 weeks) - £3.99
- Royal Mail Tracked Service (1-3 weeks) - £11.99
- Orders Over £100 are automatically upgraded to tracked service via Royal Mail.
- Standard Air Mail - No tracking number (Up to 4 weeks) - £3.99
- Royal Mail Tracked Service (1-3 weeks) - £11.99
- Express (3-5 working days) - £26.99
- Orders Over £100 are automatically upgraded to tracked service via Royal Mail.
- Standard Air Mail - No tracking number (Up to 6 weeks) - £5.99
- Tracked (4-8 weeks dependant on location) - £16.99